Oracle recently released Java version 7 which is incompatible with the current version of Internet Native Banner (INB). You may get an error message that your “Oracle Jinitiator version is too low” and Banner forms are unable to launch.
To uninstall Java 7, follow these instructions:
Click on the Start button on the lower left corner of your screen and click on Control Panel.
Under Programs, click Uninstall a Program.
The next window lists your computer’s currently installed Programs Click on Java ™ 7. If you still have Java ™ 6 installed, you will also see Java 6 versions listed here. Above the list of programs, click Uninstall.
When prompted, click Yes to confirm that you want to uninstall Java 7. Your computer will start to remove this version.
If you still have Java 6 installed, you should now be able to run INB.
To reinstall Java 6, go to http://java.com/en/download/manual_v6.jsp to install Java 6 update 35. Click the link Windows Online. You will be asked to save the Java executable file.
Click on Save File. The file will be saved in the Firefox (or Internet Explorer) Downloads folder.
Double-click on the executable file in the Downloads folder to start the installation. Click Run.
In the Java Setup dialog box, uncheck Install the Ask Tool bar. Click Next. Click Install.
Java will be installed on your computer.
If you have any questions or need assistance, contact the Help Desk at email@example.com or 617.824.8080.