Changes to the Password Reset Procedure

Emerson IT is excited to announce that we have improved the online Emerson password reset procedure for forgotten passwords. We have added the ability to receive a reset authorization code via text message, and have also added security questions to help verify your identity.


Please visit and ensure that your information is up-to-date.

It is vital that you ensure that your external contact information and security questions are kept up-to-date. For your security, you will need to verify your identity or we will not be able to reset your password. Resets over the phone, email, or fax will no longer take place.

For your convenience, you can still come to the IT Help Desk to reset your password in person. You must present your Emerson ID (or other valid form of photo identification).

As always, please feel free to contact the Help Desk with any questions or concerns by phone at 617-824-8080 or online at

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