Email Spam Attacks – Be Careful!

November 26th, 2014 by Francis Frain

Members of the Emerson Community may have received an email with the subject beginning with “Fax…” with either attached documents or links claiming to be a fax. Several weeks ago, there were similar emails like this that claimed to be voicemails.

Like all malicious spam, these attachments and/or links contain software that seeks to compromise your account and your computer, and must not be opened.

If you have already opened the attachments or followed the links, please change your password immediately at and contact the Help Desk.

This is a classification of spam known as “Snowshoe” that’s being reported from multiple businesses and institutions, and that spam prevention providers (including Emerson’s, powered by Sophos) are working to reliably filter.

Given this, it’s especially important that users take extra caution, both with their personal and business email, to not open any suspicious messages. Always err on the side of caution.

Again, if you need to change your password, you can do so at, and feel free to contact the IT Help Desk with any questions by phone at 617-824-8080 or online at

Have a nice day and a happy Thanksgiving!

IT Downtime During December Break (Dec. 28th)

November 24th, 2014 by Francis Frain

Good afternoon,

IT is pleased to announce that we are moving all campus servers and core networking equipment to a large-scale IT facility at 1 Summer Street (the Markley Group) in Downtown Crossing. The Markley Group is a widely used and trusted data center – having our IT infrastructure housed at this high-end facility will increase the resilience of our critical campus technology.

Bose Corporation

To limit inconvenience, we have scheduled the move to be conducted during the holiday break in December. The operation will require that we bring down all IT services on Sunday, December 28th between 6am and noon.

The Emerson website,, will remain up, but all other IT services will be down. This includes, but is not limited to, email, Banner, eCommon, Canvas, Median, Cabinet, and Pages, as well as outside services that rely on Emerson usernames and passwords, such as Google Apps for Education, SchoolDude, and Course Evaluations.
Users who visit these services will see a notice explaining the downtime and when to check back. All email messages sent to Emerson users during the downtime will be queued and delivered when the mail system is back online.

For questions or concerns prior to the move, please email or call the Help Desk. For more on the Markley Group, please visit
We will send a notice when all services are back online.

Thanks very much for working with us!

IT Communications Playbook

October 30th, 2014 by carlin_corrigan

playbookIT has a dedicated Communications Team that oversees all of our messages to the Emerson community. It’s helped coordinate and standardize all of our communication practices and we feel it has improved our connection with the college. This playbook is intended to outline how we work, why it works well, and how you can use these best practices to improve your departmental communications with the college.

You can read the playbook here on the IT website.

National Cybersecurity Awareness Month

October 1st, 2014 by hana_carpenter

October is Cybersecurity Awareness Month! To show Emerson’s commitment to cybersecurity, we are partnering with the Department of Homeland Security, the National Cyber Security Alliance (NCSA) and the Anti-Phishing Working Group (APWG), to promote the Stop.Think.Connect. Campaign. The campaign is an awareness effort designed to help Americans practice safer online habits, and to encourage everyone to view Internet safety as a shared responsibility.

In the spirit of this month of awareness, Emerson IT has chosen to focus on two major issues during October: phishing and online identity protection.

Phishing is any attempt to acquire confidential information from users by masquerading as a trustworthy entity. According to Kaspersky labs, between 2012 and 2013, 37.3 million Internet users around the world were subjected to a phishing attack†. The Emerson community has been the target of phishing attacks before, sometimes even by phishers claiming to be affiliated with the College. Alertness is the best protection against phishing! Emerson IT has written a guide for simple things to look for in any email to investigate its legitimacy.

Phishing attacks aren’t the only way that people can lose control of their information online. Sometimes what we share on social media in the process of building our online identities can work against us, too. More than a third of employers use, or plan to use, social media to research potential candidates, and this number can only be higher in tech-affiliated industries. Jobs in the entertainment and marketing industries are often obtained using social networking, and arguably the easiest way to make these connections is online. If you want to verify your online identity for professionalism, accuracy, and security, a simple start would be Googling yourself and checking the results. To learn how to change your privacy settings on popular websites, visit this page on the NCSA’s website. Take control of your personal information!

Awareness is a crucial precursor to action. Throughout the month of October, keep an eye on the @EmersonIT Twitter account and your ECMail inbox for more information on cybercrime and what you can do to prevent it.

The Evolution of Phishing Attacks 2011 – 2013

Welcome students!

August 29th, 2014 by michael_jessen

From Emerson IT, welcome! Or if you’re a returning student, welcome back!

As you get settled on campus, you may have questions about how to connect to our services, and we want to make sure you know how to get in touch with us.

Call us, email us, tweet us – we’re always here to help!

You can also use our IT Help Center at, which allows you to submit a trouble ticket without calling the Help Desk, or send us comments or other questions.

Connecting to ECwireless?

3 Easy Steps:

  1. Select ECwireless from your list of available wireless networks
  2. Enter your Emerson username and password to authenticate
  3. Accept and trust the certificate if you are presented with one



Online Help Guides

We have a long list of Guides available on our website at to help you every day!


Computer Labs

At, you can find a list of all of Emerson IT’s computer labs as well as:


New Student Technology Guide

Make sure to check out the New Student Technology Guide!

It’s got tons of useful information and best practices.

What’s New this semester?


Emerson’s entire email system has been upgraded, and one of its best features is an all new and enhanced ECmail Webapp, at

You can access all of your email here as well as your calendar, and it replicates features of most regular email clients. In fact, many people use the Webapp exclusively to access their ECmail!

What do you do when you forget your password? You need to get an authorization code to reset it on your own.

Now, in addition to receiving on at your email address outside of Emerson, you can also get one by text message!

ECwireless, in addition to a 5GHz makeover across campus, received some major upgrades in the Little Building this summer, so look for better coverage and better reliability!

If you have any comments or questions, please don’t hesitate to ask!

Mailbox migrations are complete!

August 28th, 2014 by michael_jessen

Emerson IT has worked over the recent months to migrate mailboxes to our new mail system, Exchange 2013. We’re pleased to report that as of last week all staff, faculty, and students have been successfully upgraded! Our software and hardware upgrades have resulted in improved Outlook performance and new Webapp availability to all community members.

We thank everyone for working with us during this process! If you would like to learn more about the new web app, check out our guide.

Upcoming Changes to Median

August 25th, 2014 by Cyle Gage

I’m very excited to announce that there’s a new version of Median coming out next week on Monday, September 1st. The two primary updates are a refreshed interface along with a more versatile backend. The functionality of the site will remain mostly identical, it’ll just look a little cleaner. In addition, I’ve created a brand new custom video player to further accommodate the use of subtitles by online courses.

Median 6 Player

Last year Median crashed a few times due to heavy load, especially during the EVVYs submission week. It has been my goal with this new version of Median to improve stability by separating out the different mechanisms behind Median’s operations. For example, the files themselves that make up Median entries are now stored independently of the upload processes, the streaming processes, and the website itself.

Median 6

This means one piece can fail — such as uploading — without bringing all of Median down with it. Furthermore, additional servers can be “spun up” on demand to accommodate periods of high use to make sure that everyone can upload to Median without worrying about it crashing.

I’ll be continuing to improve median over the course of the year based on feedback from staff, faculty, and students. Please do not hesitate to use our online Help Center to send in feedback of your own if there are features you’d like to see! Thanks for using Median and making it such a unique Emerson experience.

IT at Open Campus Day

August 21st, 2014 by Francis Frain

Human Resources hosted Emerson’s first Open Campus Day, in which departments hosted activities and tours through their spaces. IT invited the campus to visit its offices in the Ansin Building, including Networking and Telecommunications, Enterprise Systems, and the newly renovated space for Media Services. Visitors were introduced to the new phone system, our large format org chart, new HD projectors and panels, and tours of the IT Data Center.

Check out the video here!

Changes to the Password Reset Procedure

August 12th, 2014 by Francis Frain

Emerson IT is excited to announce that we have improved the online Emerson password reset procedure for forgotten passwords. We have added the ability to receive a reset authorization code via text message, and have also added security questions to help verify your identity.


Please visit and ensure that your information is up-to-date.

It is vital that you ensure that your external contact information and security questions are kept up-to-date. For your security, you will need to verify your identity or we will not be able to reset your password. Resets over the phone, email, or fax will no longer take place.

For your convenience, you can still come to the IT Help Desk to reset your password in person. You must present your Emerson ID (or other valid form of photo identification).

As always, please feel free to contact the Help Desk with any questions or concerns by phone at 617-824-8080 or online at

The IT Project Center

July 28th, 2014 by Cyle Gage

We’re very excited to announce a new feature of the IT Website: the Project Center. The Project Center is based on our weekly Change Management process, during which we discuss ongoing IT projects and review new project proposals. Integrated into the Project Center is our Project Request form, which allows anyone with an Emerson account to propose new IT-related projects.

Our hope is that the Project Center will help other areas of the college align their initiatives with IT projects, and generally be aware of what we’re up to. If you have any questions or comments, please feel free to send us feedback.